NallaThunaiMatrimony

Fair Refund Policy

Transparent refund terms and resolution workflows

1. 7-Day Unused Credit Guarantee

If you purchase a paid subscription and have not unlocked any contacts or utilized chat entitlements, you may request a 100% full refund within 7 days of purchase.

2. Pro-Rata Refund on Early Match

If you finalize your marriage union through NallaThunai before your multi-month subscription expires, you may submit your wedding invitation to receive a congratulatory pro-rata refund for remaining unused contact credits.

3. How to Submit a Refund Request

Refund requests can be submitted directly from the Billing Center in one click. Our finance team processes valid refunds via Razorpay back to your original payment method within 5-7 business days.